Privacy Statement

In order for us to process your Transportation booking or your booking of any ancillary services, we will ask you for certain information, such as your name, address, email address, payment information, and booking details. We also collect certain information from the device you use to access our Platform, such as your IP address, what browser you use, and what type of device you are using. In addition to the information that we collect ourselves, we sometimes receive information that is collected on our behalf by third parties, such as when you see an Airport Rental LTD advert displayed on a third-party site.

Most of the personal data that we collect about you will be information that you have given to us. This may include the following:

• Transportation Quote – If you seek a quote for Transportation, we will collect your name, e-mail address, IP address, and quote reference. Where you have contacted us by phone, we will also collect your phone number and a recording of your call with us.
• Abandonment E-mails and Phone Calls – If you commence but do not complete a booking, we will still have collected limited details such as your name, e-mail address, and phone number (depending on your method of communication with us).
• Booking Details - When you make a booking with us, we will ask you for information that we need in order to process the booking. This will include your name, address, email address, phone number, and your payment details.
• Queries and Complaints - If you contact our Customer Service team with a query or a complaint, we will record details of the query or complaint and how it is dealt with on our systems. We may also seek further details about the query or complaint from the relevant Transportation or other service provider, which we will also record on our systems.
• Insurance Policy – If you take out an insurance policy with one of our insurance partners, we will collect your name, address, e-mail address, phone number, booking reference, IP address, and payment details to facilitate the purchase of your insurance policy.
• Other Ancillary Products and Services – If you book or purchase any other ancillary service, such as parking, we will ask you for information that we need in order to process your request. This will include your name, address, e-mail address, phone number, booking reference, IP address, and payment details.
• On-Demand Taxi Booking Details – If you sign up for our on-demand taxi app, we will collect your name, e-mail address, loyalty ID (if relevant), and password and payment details.
• When you use our on-demand taxi app, we will collect your name, e-mail address, payment details. We will also gather your location data when you use our app and during your journey.
• Location Data – If you are using our services on a mobile device and you have enabled location services, we will record your location to help you find local Transportation or other services. We also use your IP address to determine what country you are in when you make a booking.
• Loyalty Programme Data – If you join our Loyalty Programme, e.g., MyAccount, we will store details of your name, e-mail address, phone number, date of birth, username and password, and your historic booking references.
• Email Marketing – When we collect your email address we will record your preferences regarding receipt of marketing emails from us in relation to our own products and services and those of third parties.
• Surveys – If you participate in a survey, we will record your responses to the survey along with your name and e-mail address.

Personal Information that We Collect Automatically

When you use our Platform, we use various technologies to automatically capture details about the device you are using and how you interact with the Platform. This information includes:

• Device Details – We automatically collect details about the device you are using, including its IP address, its device ID, the browser you are using, and the operating system that the device uses.
• How You Interact With Our Platform – We record details about how you use our Platform, e.g., the date and time that you visit, what pages you visit, how long you stay on the pages, where you have clicked on a page, and details of any crashes or system bugs you may have encountered.
• How You Reached the Platform – Where we can, we record how you arrived on our Platform (e.g., whether you arrived from a search engine or by clicking on one of our adverts).

Sources of Personal Data

Although we mainly collect information directly from you, there are circumstances where we collect information from third-party sources. These circumstances include:

• Third Parties – We operate a programme under which third parties advertise our Platform on our behalf. If you click on one of those advertisements, you are directed to our Platform using a technology that allows us to understand which third party referred you. We then track if you make a booking, and if you do, we attribute that booking to the relevant third party for the purposes of paying them a commission. However, we do not provide the third party with any personal information in relation to you.
• Service Provider – If there are any issues with your Transportation or other service provider, the service provider may contact us with information about the issue.
• Advertisements – When we work with third parties to display advertisements, we may use technologies like cookies or pixel tags to record details of your interaction with those advertisements. This data is sometimes sent to us through cookies and pixel tags that are set on our behalf by those third parties. If data is sent to us, it will be done on an anonymised basis.

Changes to our Privacy Statement

We keep our privacy statement under regular review and we will place any updates on this web page.